Terms & Conditions

Terms & Conditions

If you have any questions about our polices please contact Abiie Customer Service via e-mail  myquestion@abiie.com . We will respond to you within 24 hours, during regular business hours.

Email


We do not share any information you provide to us, including your email and mailing addresses, with any companies outside Abiie, its subsidiaries, affiliates, or necessary payment processors.

If you choose to receive from us promotional materials, we may do so using either the email or the mailing addresses you provided on the registration or billing information screens. From time to time we may notify you of special promotions, new products or services, or other information that may interest you. Should you not wish to receive this type of information, you will be able to express this desire by clicking on the appropriate button or checkbox when first asked to respond to the issue, or by notifying us at anytime thereafter -- we will not send you information if you inform us you do not wish to receive such materials.

 

Payment

You can use your Visa / Master card to place order. Do shop at store.abiie.com online with confidence.  We have partnered with First Data, a leading payment gateway since 1969, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.


For additional information regarding the privacy of your sensitive cardholder data, please read the First Data Privacy Policy (http://www.firstdata.com/en_us/privacy.html).

  • PayPal.com
    You can also use your Visa, Mastercard or Paypal account to order through our Paypal processing option. For those of you who are familiar with Paypal.com the processing may take a little longer, but we will get your order out as soon as possible.

Refunds

  • All refunds will take 3-5 business days to show up on the card you purchased with. We can not speed up this process. We will issue the refund once we have received confirmation from you. If you have any questions regarding this policy please contact us via email at: myquestion@abiie.com

 

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Abiie Product Limited Warranty & the FREE e-Store 90 days Extended Warranty Policy
All Abiie products have warranties ranging from 1 year to 7 years, depending on the model. Exclusions to this warranty include:

  • Parts that require replacement under normal use or normal wear and tear.
  • Damage or malfunction caused by negligence or abuse.
  • Foam grips, inner tubes, tires and brake pads are specifically excluded.

All purchases made at store.abiie.com will automatically include an Extended 90 days warranty on top of the standard warranty period comes with each product. For detailed warranty information of your product please refer to the specific owner’s manual for the stroller model in question, or visit (www.abiie.com/Warranty.html). All warranty related items must be handled directly by Abiie Customer Support Center. Please refer all warranty related customer calls to at (24/7 Live Operator): (877) 572-7333.

Manufacturer’s Defects
If a product appears to have a manufacturing defect, contact our customer service department at myquestion@abiie.com  or (24/7 Live Operator): (877) 572-7333 for instructions. Do not return products to us without first contacting customer service for returned product instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Damaged Shipments
Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier to return and inspect the damage and file a
claim. We are not responsible for damage caused by the freight carrier.

Return Merchandise Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
You must email the refund request to myquestion@abiie.com (with “RETURN ABIIE E-STORE” in the subject line) or call (24/7 Live Operator): (877) 572-7333, at which time the Return Authorization Number (RA#) with return instructions will be provided for you.

Tthe item must be returned with the following:

  • All original contents (product, manuals, parts, etc)
  • The original carton,
  • A copy of invoice or receipt

Upon receipt of a return authorization number (RA#) by our customer service
department, you should:

  1. Return the item to the address given to you by our customer
    service department.
  2. Write the Return Authorization Number  (RA#) clearly on the outside of
    the box or package,
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $50 should be insured. We cannot be held liable for return merchandise that does not reach our customer service department.